How we pack, and why it matters

A parcel is dropped at least four times between our shelf and your door. We cannot change that, so we pack for it.

The heavy item goes at the bottom, wrapped on its own. Anything with a lid is taped shut before it goes in, because a lid that opens inside a box turns the whole parcel into a cleanup. Around all of it goes recycled paper, not plastic film: it holds the same and it goes in your paper bin.

What we do not do

We do not use a box that fits exactly. A parcel with no room inside transfers every knock straight to what is in it.