Help

Getting started

From an empty store to the first order you can actually ship.

• Set your store up, in orderThe sequence from an empty Omniterra store to one that can take a real order: settings, first product, theme, payment, delivery, address.
• Connect your own addressHow a domain points at your store, how long it takes, and what to check when it does not work.
• Let someone else into the storeStaff accounts, permissions, collaborators and what to do when someone leaves.
• Move a shop hereBringing products, customers and orders from another platform, and what to check so nothing is lost on the way.
• Plans, and what actually changesWhat the free plan does, what a paid one adds, and what never changes between them.
• Keeping the store yoursPasswords, two-step login, API tokens and what to do if you think something is wrong.
• Your first order, start to finishWhat happens when an order arrives, how to tell paid from shipped, and how to follow one through without guessing.

Selling

Products, payments and delivery — the three things an order needs.

• Add a product people can actually buyTitle, images, price, stock, variants and the checks that tell you a product is really on sale.
• Take money, without promising what you cannotHow payment methods connect, what Omniterra does and does not do with your money, and what to check before you accept a real order.
• Cash on deliveryTaking payment at the door: what it costs, what a refused parcel means, and how to keep it under control.
• Deliver it, and say what it costsDelivery zones, rates, free-shipping thresholds and the checks that catch an address you cannot actually serve.
• Stock you can trustTracking, locations, overselling and the checks that stop you selling what you do not have.
• Returns and refundsA returns policy people can read, how refunds work, and what the law may require of you.
• Invoices and receiptsWhat goes on an invoice, when one is required, and how numbering works.
• Tax, without guessingHow tax is applied to prices, what the store can decide and what only your accountant can.
• Discounts that do not eat your marginCodes, automatic discounts and basket thresholds — and the arithmetic to do before you switch one on.
• Gift cardsSelling credit, how it is redeemed, and what you owe when someone holds one.
• Sell something that repeatsSubscription products: intervals, what the customer can change, and the rules on charging someone again.
• Selling to businessesWholesale prices, tax-exempt customers, payment terms and what changes when the buyer is a company.
• Sell on other channelsSending the catalogue to Google, Facebook, Instagram, TikTok and marketplaces, and what to check before you do.
• Reviews people can trustCollecting reviews, what you may and may not do with them, and how they show on the storefront.
• What the customer hears from youOrder emails and messages: which ones matter, what they must contain, and the line between service and marketing.
• Carts people leave behindWhy carts are abandoned, which reminders are worth sending, and the rules on contacting someone who did not buy.
• Selling in more than one currencyMarkets, prices per currency, rounding, and what the customer is actually charged.
• Selling in more than one languageTranslating the shop, what stays untranslated, and the parts people forget.
• Being foundThe parts of a shop search engines read, what you control, and what no one can promise.
• Tracking, pixels and consentMeasuring what happens in the shop without breaking the rules on consent.
• Reading your own numbersWhich figures tell you something, which mislead, and how to compare periods honestly.
• Add-ons, and when not to add oneInstalling add-ons, what they can reach, and how to tell a useful one from a widget.

AI agents

What an assistant can and cannot do with a store.

• AI agents and your storeWhat an assistant can read from an Omniterra store, what it can never do, and how to let one help you run the shop.