Returns and refunds

A clear returns policy sells more than a generous one that nobody can find.

Write it in plain words

How many days. From when — from delivery, not from the order. Who pays the return postage. What condition the item has to come back in. How long the refund takes.

Say what is not returnable, if anything is, and why.

What the law may say

Many countries give a consumer a period to change their mind on a distance sale, regardless of your policy. Some do not. Some exclude certain goods.

Nobody here can tell you which applies to your business. Check it for your country before you publish a shorter period than the law gives.

Refunds

Refund to the method they paid with. A refund to store credit instead is only acceptable if they chose it.

Partial refunds should be explained on the order, in a sentence, so that the next person reading it understands.

What to check

• The policy is reachable from the product page and the checkout, not only from the footer.
• A test refund reaches the original payment method, and the order shows it.
• The amount refunded includes what the law says it must — delivery, where that applies.