Connect your own address

Every store gets a free address straight away. Connecting your own domain is a separate decision with a cost — nobody should make it for you.

Connecting one you own

Add the domain in the admin, then add the record it shows you at the company you bought the domain from. The admin shows the exact value; copy it rather than typing it.

Both the bare name and the `www` version should point at the store, so a visitor reaches you either way.

How long it takes

Usually minutes, sometimes hours. The change does not reach everywhere at once, so your phone may see the new address before your laptop does. That is normal and not a reason to change the record again.

When it does not work

Check these in order:

1. The record exists at your domain company, with exactly the value the admin shows.
2. Only one record for that name. A second, older one will fight with it.
3. The certificate. It is issued after the record is correct, not before. If the admin says the DNS is right, wait rather than changing anything.
4. The proxy setting, if your domain is at Cloudflare. The admin says which way it has to be for your case — it is not the same for every store.

What to check

• The address you intend to use opens the storefront, with a padlock, from a device that has never visited it.
• The `www` and non-`www` versions both arrive at the same place.
• Links you have already shared still work.

A domain that resolves is not the same as a domain that serves your shop. Open it and look at the page.