Move a shop here

Moving a shop is mostly about not losing things: products, customers, the links other people have made to you.

What comes across

Products with their images, prices and stock. Customers, where you are allowed to bring them. Orders, as history.

What does not come across automatically: your theme, your payment and delivery setup, and anything an app on the old platform was doing. Plan for those separately.

Before you start

Take an export from the old platform and keep it. Not as a step in a tool — as a file you have.

Decide what is actually worth moving. A catalogue carried over wholesale usually brings along products that have not sold in two years.

Customers

Customer records may only be moved when you have the right to move them, and passwords never come across in a usable form — everyone will set a new one. Tell them before it happens, not after they fail to log in.

The addresses

Keep the old product addresses working. Either keep the same handles, or set redirects from the old ones to the new. This is the step people skip and regret.

What to check

• Counts match: products in, products out. Then spot-check ten of them for price, images and stock.
• A product that was out of stock is still out of stock.
• An old product link opens the new page.
• A test order goes through end to end on the new shop before you point the domain at it.

An import that reports success has told you it finished, not that it is correct. The counts and the spot-check tell you that.